ZoExpress
Made by NoVaTech
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1. Scope of Agreement
This Terms and Policy Agreement (the "Agreement") is entered into between ZoExpress (operated by NoVaTech) and the associated partner (the "Partner"). By logging into the ZoExpress Partner Dashboard and utilising the platform, the Partner agrees to be bound by the terms set forth herein. This Agreement governs the relationship between ZoExpress and the Partner regarding the provision of logistics and delivery services through the ZoExpress platform.
2. Contractual Commitment
The Partner hereby confirms and agrees that upon acceptance of this Agreement, they shall enter into a binding contractual relationship with ZoExpress for a minimum period of one (1) year from the date of acceptance. The Partner shall not abolish, terminate, or otherwise withdraw from this Agreement during the initial one-year term without prior written consent from ZoExpress. Early termination, unless mutually agreed upon in writing, shall constitute a breach of contract and may result in legal action, including but not limited to claims for damages and loss of business reputation.
3. Financial Terms — Agreement Fee
As consideration for the partnership and the services provided by ZoExpress, including but not limited to platform access, customer acquisition, operational support, branding, and administrative services, the Partner agrees to a deduction of twenty-five percent (25%) from all driver salaries and/or delivery earnings processed through the platform. This deduction shall be applied collectively on a per-driver basis and shall be calculated before any payouts are disbursed to the Partner or their drivers. The Agreement Fee is non-negotiable and shall be automatically deducted from all earnings generated through the ZoExpress platform during the term of this Agreement.
4. Lost Parcels and Tracing Rights
In the event that a parcel or package is lost, misplaced, or reported as undelivered, ZoExpress reserves the full and exclusive right to trace, investigate, and retrieve the parcel using all available data, including but not limited to driver history, GPS tracking (if applicable), delivery logs, timestamps, and customer communications. The Partner and their drivers shall provide full cooperation with any such investigation. ZoExpress may, at its sole discretion, hold the Partner or the responsible driver liable for the value of the lost parcel, and may deduct such amount from future payouts. All parcel movements are logged in the ZoExpress system, and the Partner acknowledges that this data is the sole property of ZoExpress and may be used for tracing purposes without prior notice.
5. Data Privacy and Confidentiality
The Partner agrees to maintain the confidentiality of all customer data, booking information, and operational details accessed through the ZoExpress platform. Any misuse, sharing, or unauthorised disclosure of such data shall be grounds for immediate termination of this Agreement and may result in legal proceedings. ZoExpress shall not be liable for any loss or damage arising from the Partner's failure to protect sensitive information.
6. Driver Management and Accountability
The Partner is solely responsible for the hiring, training, supervision, and conduct of all drivers registered under their account. The Partner shall ensure that all drivers possess valid licenses, insurance, and any other required certifications. ZoExpress shall not be held liable for any accidents, violations, or misconduct involving drivers. The Partner indemnifies ZoExpress against all claims, damages, and liabilities arising from driver actions.
7. Service Standards and Performance
The Partner agrees to maintain high service standards, including timely pickups, safe handling of parcels, professional conduct, and responsive customer communication. ZoExpress reserves the right to monitor performance metrics and may issue warnings, suspend, or terminate this Agreement if the Partner consistently fails to meet reasonable service benchmarks.
8. Termination and Suspension
ZoExpress may terminate or suspend this Agreement immediately if the Partner breaches any term of this Agreement, including but not limited to non-payment, fraud, data misuse, or gross negligence. ZoExpress may also terminate this Agreement for convenience with 30 days' written notice. Upon termination, all outstanding payouts shall be settled within 30 days, subject to any deductions for losses, damages, or fees owed to ZoExpress.
9. Dispute Resolution
Any disputes arising out of or relating to this Agreement shall be resolved through good-faith negotiations between the parties. If negotiations fail, the dispute shall be referred to mediation or arbitration in accordance with the laws of India. The venue for such proceedings shall be Aizawl, Mizoram, and the language shall be English.
10. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Republic of India. The courts of Aizawl, Mizoram, shall have exclusive jurisdiction over any matters arising from this Agreement.
11. Amendments
ZoExpress reserves the right to amend this Agreement from time to time. The Partner will be notified of any material changes, and continued use of the platform after such changes constitutes acceptance of the updated terms.
12. Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior negotiations, representations, and agreements, whether written or oral. The Partner acknowledges that they have read, understood, and agreed to all the terms and conditions set forth herein.
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NoVaTech is a technology company dedicated to building reliable, easy-to-use, and innovative software solutions for the people of Mizoram and beyond.
Meet the Founder: Joash Lalnunzama — 22-year-old BSc Physics student at Govt. Residential Science College, Durtlang, Aizawl.
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Effective Date: 1st January 2026
Welcome to ZoExpress (operated by NoVaTech). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect information that you voluntarily provide to us when you:
We may also automatically collect certain technical data, such as your IP address, device type, browser version, and usage patterns, to improve our services and ensure security.
2. How We Use Your Information
We use your information for the following purposes:
3. Data Storage and Security
Your data is stored securely using Firebase (a Google Cloud service) with industry-standard encryption. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking records, driver histories, and review data are retained for operational and legal purposes. You may request deletion of your data at any time, subject to legal and contractual obligations.
6. Your Rights and Choices
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us at novatechaizawl@gmail.com.
7. Cookies and Tracking
We use minimal cookies and local storage to enhance your experience, such as remembering your theme preference (dark/light mode) and session state. These are essential for the functionality of our platform and do not track you across other websites. You can disable cookies in your browser settings, but this may affect certain features.
8. Third-Party Services
Our platform integrates with the following third-party services, each of which has its own privacy policies:
We encourage you to review the privacy policies of these third-party services.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete that information.
10. International Data Transfers
Your information may be stored and processed on servers located in India and other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date" at the top. Your continued use of the platform after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: